How to train a staff that can handle anything!

In recent years, it has been challenging to run a restaurant. Many have had to manage with fewer hands for shorter and longer periods. What knowledge is important not to lose?

Customer service 

Practice efficiency and personal service. Be positive and genuine. Listen to your guests and pamper them a little – it usually pays off in the long run.

Product knowledge

Staff should be well-versed in the menu, such as ingredients, preparation methods, and allergens. 

Hygiene and food safety 

Good hygiene is essential to ensure safety and high quality. Create commitment to this among your staff!

Sales techniques

Employees should learn to identify sales opportunities and offer upsells or upgrades to guests.

Teamwork

Developing strong teamwork and collaboration skills is essential to ensure efficient operations and seamless service. Employees must look out for and care for each other.

Marketing 

Make sure everyone is well-versed in how the place can attract more customers and increase sales. Set a goal: To become good at social media, for example.

Economy

Having basic knowledge of a company's finances and key figures can help employees understand how their efforts affect the company's profitability and help identify opportunities for improvement.

Technical understanding

Payment systems and reservation platforms and other relevant technology can help employees perform their jobs more efficiently and improve the guest experience.

Problem solving

(– Not necessarily because you have customers who can't behave…) Such training includes teaching us to think outside the box to find solutions when we encounter challenges at work.

TIP:

No one can be the best at EVERYTHING, but you can be good at a lot! Write down the 3 things you think are most important for your business. Put them on your agenda and get really good at them!

How?

• Experienced employees train the less experienced.

• Regular staff meetings: Share your experiences with each other!

• Create a good collaborative environment and shared enthusiasm around important issues.

• Ask suppliers and other players in the industry about training and inspiration

• Ask your regional manager for advice!